Terms and Conditions

Shipping & Handling Charges
We ship packages via UPS ground. If you would like expedited service, please indicate this on your order. An additional charge will be applied to your total after processing.

  • Delivery and service charges include our costs for customer service as well as processing and shipping.
  • Larger items may require additional shipping charges.
  • Banana Pier Gift Shop reserves the right to add additional shipping and handling charges as needed to safely ship your item/s.

An email notification will be sent to you, for your approval, if an adjustment is made to the automatically calculated total. Prices are subject to change at anytime.

All in stock items are shipped within two to three business days of receipt of your order.

Phone Orders
If you prefer to order by phone, you may call us with your order at (757) 664-1023 or toll-free at (800) 664-1080 ext. 41023 during regular shop hours:

  • Memorial Day - Labor Day: 7 days a week, 10 am - 5 pm
  • Rest of the year: Closed Mondays, Tuesday - Saturday, 10 am - 5 pm; Sunday, 12 noon - 5 pm EST.

For faster service, please have the item numbers and your credit card information ready. If you are a member of Nauticus, please have your membership number ready to receive your 10% member discount on most products.

Payment Information
The Banana Pier Gift Shop accepts Visa, MasterCard, Discover, and American Express. All credit cards must be issued by a bank in the United States and all charges and prices listed are in US dollars.

Order Confirmation
We will automatically send an email order confirmation to the email address indicated in your account. If you use Spam-filtering software, be sure to add bananapier@nauticus.org to your list of approved email names so that you will receive confirmation emails from us.

Refunds & Returns
If for any reason you are not totally satisfied with your order, please return it to us (unused and in its original packaging and with all relevant documentation) within 30 days of delivery. Please note that when returning an item, the parcel is your responsibility until it reaches us. We recommend that the goods be returned by a recorded delivery service. The Banana Pier Gift Shop will pay for the value of the goods (excluding delivery costs) 30 days from receipt of the returned goods without any further charges to you except the direct cost of returning the goods. This return policy does not affect your statutory rights, which remain unaffected.

Online Ticket Purchases
Online ticket purchases are non-refundable and expire one year from date of purchase.

Special Discounts for Nauticus Members
Members of Nauticus receive a 10% discount on most shop merchandise. Nauticus members can receive a promotional discount code to enter during the checkout process. To receive your discount code, if you have not received it already, please call our membership department at (757) 664-1000 ext. 43117 or (800) 664-1080 ext. 43117. Make sure you have your membership number available.

Prices
All prices are subject to change without notice.

Product Availability
If a product is not available at the time of your order, we will notify you by email or phone.

Sales Tax
Virginia sales tax is added to all purchases made by a Virginia resident or shipped to a Virginia resident.

Anti Credit Card Fraud Statement
To protect against credit card fraud, all transactions are processed through a PCI compliant credit card processor and your details are logged by our website. Credit card fraud is a serious crime and any fraudulent activity will be referred to relevant financial and law enforcement bodies. We reserve the right to reject any transactions deemed suspicious.